Effective Date: July 2026
At Miya Mali, we are committed to delivering your herbal and wellness products safely and efficiently. This Delivery Policy explains how orders are processed, shipped, and delivered throughout South Africa.
1. Delivery Areas
We currently deliver throughout South Africa using trusted courier partners like The Courier Guy Co. and Paxi.
At this time, we do not offer international shipping through our website.
If you require delivery outside South Africa, please contact us before placing your order to discuss available options.
2. Order Processing
Orders are processed during our normal business hours:
Monday to Friday (excluding public holidays).
Orders are generally prepared and dispatched within 1–3 business days after payment has been successfully received and verified.
During busy promotional periods, holidays, or high order volumes, processing times may be slightly longer.
3. Delivery Timeframes
Once your order has been dispatched, estimated delivery times are:
- Major cities and metropolitan areas: 2–4 business days
- Regional and outlying areas: 3–7 business days
These timeframes are estimates only and cannot be guaranteed, as delivery depends on courier operations and circumstances beyond our control.
4. Delivery Charges
Delivery fees are calculated during checkout based on your delivery location and the size or weight of your order.
Free standard delivery is available on qualifying orders of R600 or more within South Africa.
Any applicable delivery charges will be displayed before payment is completed.
5. Order Tracking
Once your order has been dispatched, you will receive a shipping confirmation with tracking information, where available.
Customers can use the tracking details provided to monitor the progress of their delivery.
6. Delivery Address
Please ensure that all delivery information is accurate before completing your order.
This includes:
- Full name
- Street address
- Suburb
- City
- Postal code
- Contact number
- Email address
Miya Mali cannot be held responsible for delays or failed deliveries resulting from incorrect or incomplete delivery information supplied by the customer.
If an order is returned due to an incorrect address or because delivery could not be completed, additional courier charges may apply for redelivery.
7. Delivery Delays
While we aim to deliver every order within the estimated timeframe, delays may occur due to:
- Severe weather conditions
- Public holidays
- High courier volumes
- Industrial action
- Road closures
- Remote delivery locations
- Other events beyond our reasonable control
We appreciate your patience should these circumstances arise and will assist in tracking your shipment where possible.
8. Receiving Your Order
Please inspect your parcel upon delivery.
If the packaging appears damaged, opened, or tampered with, we recommend:
- Noting the issue with the courier where possible.
- Taking clear photographs before opening the parcel.
- Contacting Miya Mali as soon as possible.
Any delivery shortages, incorrect products, or damaged goods should be reported within 48 hours of receiving your order.
9. Risk and Ownership
Ownership of the products transfers to you once full payment has been received.
Risk in the goods passes to the customer upon successful delivery to the delivery address provided during checkout.
10. Failed Delivery Attempts
If a courier is unable to complete delivery because:
- Nobody is available to receive the parcel;
- The delivery address is inaccessible; or
- The contact details provided are incorrect,
the courier may attempt redelivery or return the parcel to their depot.
Any additional delivery charges resulting from unsuccessful delivery attempts may be payable by the customer.
11. Collection of Orders
Where collection is offered and confirmed by Miya Mali, customers will be notified once their order is ready.
Orders must be collected within the timeframe communicated at the time of notification.
A valid order confirmation and proof of identity may be required when collecting an order.
12. Force Majeure
Miya Mali shall not be liable for delays or failure to deliver where such delays are caused by circumstances beyond our reasonable control, including but not limited to natural disasters, pandemics, strikes, civil unrest, government restrictions, or courier disruptions.
13. Need Assistance?
If you have any questions regarding your delivery or require assistance with tracking your order, please contact us using the contact information provided on our website.
Our team will gladly assist you in resolving any delivery-related queries.
Last Updated: July 2026