Last Updated: July 2026
Thank you for shopping with Miyamali – Herbs for Life. We value our customers and aim to provide quality products and excellent service.
Returns
For health, hygiene and safety reasons, herbal products, supplements, teas and wellness products cannot be returned once they have been opened or used, unless they are defective or incorrect.
If you receive the wrong item, a damaged product or a defective product, please contact us within 7 days of receiving your order.
Refunds
Refunds may be approved under the following circumstances:
*You received the incorrect product.
*Your order arrived damaged.
*The product is defective.
*The ordered product is unavailable.
Approved refunds will be processed using the original payment method.
Please allow 5–10 business days for the refund to reflect, depending on your bank or payment provider.
Non-Refundable Items
The following items are not eligible for refunds if opened or used:
*Herbal capsules
*Herbal teas
*Herbal powders
*Nutritional supplements
*Vitamins
*Personal care products
*Food products
*Any item marked as non-returnable for hygiene or safety reasons
Damaged or Incorrect Orders
If your order arrives damaged or you receive the wrong product, please email us as soon as possible with:
*Your order number
*Your name
*A description of the problem
*Clear photographs of the product and packaging
This helps us investigate and resolve your claim quickly.
Exchanges
Where appropriate, Miyamali may replace a damaged, defective or incorrect product instead of issuing a refund.
Cancellations Before Dispatch
Orders may be cancelled before they have been packed and dispatched.
Once an order has been shipped, it can no longer be cancelled and our Returns Policy will apply.
Consumer Rights
Nothing in this policy limits your rights under the Consumer Protection Act, 68 of 2008, or any other applicable South African law.
Contact Us
If you have any questions regarding refunds or returns, please contact us through the contact details provided on our website.