Effective Date: July 2026
At Miya Mali, we understand that you may occasionally need to change or cancel an order. This Cancellation Policy explains when an order may be cancelled and how cancellations are handled.
1. Cancelling an Order
Customers may request to cancel an order before it has been processed, packed, or dispatched.
As we aim to process orders as quickly as possible, we encourage you to contact us immediately if you wish to cancel your order.
Submitting a cancellation request does not automatically mean that the cancellation has been accepted. We will confirm by email whether your order was successfully cancelled.
2. Orders Already Processed or Dispatched
Once an order has been:
- Processed,
- Packed, or
- Handed over to the courier,
it can no longer be cancelled.
If you no longer wish to keep the products after delivery, your request will be handled in accordance with our Refund & Returns Policy.
3. Consultation Bookings
Where consultation services are offered, cancellation requests should be made as soon as possible.
If a consultation has already taken place, or preparation has commenced, cancellation or refund requests may not be possible.
Where a consultation is cancelled before the scheduled appointment, Miya Mali will review the request and advise whether a refund or rescheduling is available.
4. Custom or Special Orders
Orders that are specially prepared, customised, or sourced specifically for a customer may not be cancelled once preparation has begun.
This includes any products made or packaged specifically to meet an individual customer’s requirements.
5. Refunds Following Cancellation
Where a cancellation request is approved before an order has been processed or dispatched, any eligible refund will be processed using the original payment method whenever possible.
Refunds are generally processed within 5–10 business days, depending on your payment provider.
Any applicable transaction fees charged by third-party payment providers may be deducted where permitted by law.
6. How to Request a Cancellation
To request an order cancellation, please contact Miya Mali as soon as possible using the contact details provided on our website.
To help us process your request quickly, please include:
- Your full name
- Order number
- Contact details
- Reason for cancellation
Our team will confirm whether your order qualifies for cancellation and advise you of the next steps.
7. Your Consumer Rights
Nothing in this Cancellation Policy limits or excludes any rights you may have under the Consumer Protection Act, 2008 or any other applicable South African legislation.
Where South African law provides greater protection than this policy, the applicable legislation will apply.
Last Updated: July 2026