Effective Date: July 2026
At Miya Mali, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, place an order, book a consultation, or interact with us.
By using our website, you consent to the collection and processing of your personal information in accordance with this Privacy Policy and the Protection of Personal Information Act, 2013 (POPIA).
1. Who We Are
Miya Mali is a South African herbal wellness business offering natural herbal products, wellness solutions, educational resources, and consultation services through our website.
2. Information We Collect
Depending on how you interact with our website, we may collect the following information:
Personal Information
- Full name
- Email address
- Telephone number
- Delivery address
- Billing address
Order Information
- Products purchased
- Order history
- Delivery instructions
- Payment confirmation details
Account Information
If you create an account, we may collect:
- Username
- Password (stored securely in encrypted form)
- Saved addresses
- Wishlist information (where applicable)
Consultation Information
Where you request a consultation, you may choose to provide information relevant to your enquiry so we can better understand your wellness needs and respond appropriately.
Technical Information
When you visit our website, we may automatically collect:
- IP address
- Browser type
- Device information
- Operating system
- Website usage statistics
- Pages visited
- Date and time of access
3. How We Use Your Information
Your information may be used to:
- Process and fulfil your orders
- Deliver products to you
- Respond to enquiries
- Manage your customer account
- Arrange consultations
- Provide customer support
- Improve our products and services
- Improve website functionality
- Detect fraud and protect against unauthorised activity
- Comply with legal obligations
- Send order updates and service-related communications
Where you have given your consent, we may also send you newsletters, promotions, or information about new products. You may unsubscribe from marketing communications at any time.
4. Payment Information
Payments made through our website are processed by secure third-party payment providers.
Miya Mali does not store your debit card, credit card, or banking details on our servers.
5. Sharing Your Information
We respect your privacy and do not sell, rent, or trade your personal information.
We may share your information only where necessary with trusted service providers, including:
- Courier and delivery companies
- Payment processing providers
- Website hosting providers
- Information technology service providers
- Professional advisers where required by law
These service providers may only use your information for the purpose of providing services on our behalf and are required to protect your information.
6. Cookies
Our website uses cookies to improve your browsing experience.
Cookies help us:
- Remember your preferences
- Keep your shopping cart active
- Improve website performance
- Analyse visitor behaviour
- Enhance website security
Most web browsers allow you to manage or disable cookies through your browser settings. Please note that disabling cookies may affect certain website features.
7. Marketing Communications
If you choose to subscribe to our newsletter or promotional updates, we may occasionally send information regarding:
- New products
- Promotions
- Wellness tips
- Special offers
- Company news
You may unsubscribe at any time by clicking the unsubscribe link included in our emails or by contacting us directly.
8. Information Security
We take reasonable technical and organisational measures to protect your personal information against:
- Unauthorised access
- Loss
- Misuse
- Alteration
- Disclosure
- Destruction
While we strive to protect your information, no online system can guarantee absolute security.
9. How Long We Keep Your Information
We retain personal information only for as long as necessary to:
- Complete your orders
- Provide customer support
- Meet legal and tax obligations
- Resolve disputes
- Maintain business records
When information is no longer required, it will be securely deleted or anonymised where appropriate.
10. Your Rights Under POPIA
In accordance with the Protection of Personal Information Act (POPIA), you have the right to:
- Request access to your personal information.
- Request correction of inaccurate or outdated information.
- Request deletion of your personal information where legally permissible.
- Withdraw your consent for marketing communications.
- Object to certain forms of processing where permitted by law.
- Lodge a complaint with the Information Regulator of South Africa if you believe your personal information has been processed unlawfully.
11. Third-Party Links
Our website may contain links to third-party websites.
Miya Mali is not responsible for the privacy practices or content of external websites. We encourage you to review the privacy policies of any third-party websites you visit.
12. Children’s Privacy
Our website is intended for individuals who are 18 years of age or older.
We do not knowingly collect personal information from children without the consent of a parent or legal guardian.
If we become aware that personal information has been collected from a child without appropriate consent, we will take reasonable steps to remove that information.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in legislation, our business practices, or website functionality.
Any updates will be published on this page together with the revised effective date.
14. Contact Us
If you have any questions about this Privacy Policy, wish to access or update your personal information, or would like to exercise your rights under POPIA, please contact us using the contact details provided on our website.
Last Updated: July 2026