Effective Date: July 2026
Welcome to Miya Mali. These Terms and Conditions govern your use of our website and the purchase of products and services offered through www.miyamali.co.za. By accessing this website or placing an order, you agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, please do not use this website.
1. About Miya Mali
Miya Mali is a South African herbal wellness business offering traditional herbal products, natural wellness solutions, educational resources, and consultation services. Our mission is to provide high-quality herbal products while promoting holistic health and wellness.
2. Acceptance of Terms
By using this website, creating an account, or placing an order, you confirm that:
- You are at least 18 years of age or have permission from a parent or legal guardian.
- You are legally capable of entering into binding agreements.
- The information you provide is accurate and up to date.
3. Products and Services
We offer a variety of herbal products including, but not limited to:
- Herbal remedies
- Herbal teas
- Capsules
- Powders
- Oils
- Seeds
- Dried herbs
- Wellness kits
- Traditional healing consultations
Product availability is subject to stock levels and may change without notice.
4. Product Information
We make every effort to ensure product descriptions, images, pricing, ingredients, and availability are accurate. However:
- Product images are for illustrative purposes only.
- Colours, textures, and appearances of natural herbs may vary due to seasonal harvesting and natural variations.
- Packaging may change from time to time without affecting product quality.
We reserve the right to correct any errors or omissions at any time.
5. Health and Medical Disclaimer
Our products are intended to support general wellness and traditional herbal practices.
They are not intended to diagnose, treat, cure, or prevent any disease and should not replace professional medical advice, diagnosis, or treatment.
Customers should consult a qualified healthcare professional before using herbal products if they:
- Are pregnant or breastfeeding.
- Have existing medical conditions.
- Are taking prescription medication.
- Have known allergies.
Results may vary from person to person.
6. Pricing
All prices displayed on this website are in South African Rand (ZAR) and include VAT where applicable.
Prices may change without prior notice. Any price changes will not affect orders that have already been confirmed and paid for.
7. Payment
Orders will only be processed once full payment has been received and successfully verified.
We accept payment methods made available during checkout. Payment processing is handled through secure third-party payment providers.
Miya Mali does not store customers’ banking or card details.
8. Order Confirmation
After placing an order, you will receive an order confirmation email.
Acceptance of your order only occurs once payment has been verified and your order has been prepared for dispatch.
We reserve the right to decline or cancel orders where:
- Payment cannot be verified.
- Products become unavailable.
- Pricing errors occur.
- Fraudulent activity is suspected.
- Incorrect information has been supplied.
Should an order be cancelled after payment has been received, a refund will be processed in accordance with our Refund Policy.
9. Shipping and Delivery
Delivery is available throughout South Africa.
Delivery times are estimates and may vary depending on:
- Courier operations
- Public holidays
- Weather conditions
- High order volumes
- Remote delivery areas
Further details are available in our Delivery Policy.
10. Returns, Refunds and Cancellations
Returns, exchanges, cancellations, and refunds are handled in accordance with our Refund Policy and Cancellation Policy.
Due to health, hygiene, and safety considerations, certain products may not qualify for return once opened.
11. Customer Responsibilities
Customers are responsible for:
- Providing accurate delivery information.
- Reading product instructions before use.
- Using products responsibly.
- Storing herbal products according to the instructions provided.
Miya Mali cannot be held responsible for damage resulting from misuse, improper storage, or failure to follow product instructions.
12. Consultations
Consultations are intended to provide guidance based on traditional wellness practices.
They do not replace medical examinations, diagnosis, or treatment provided by licensed healthcare professionals.
Customers remain responsible for their own healthcare decisions.
13. Intellectual Property
All content on this website, including but not limited to:
- Logos
- Branding
- Product names
- Images
- Graphics
- Text
- Videos
- Product descriptions
remains the property of Miya Mali unless otherwise stated.
No content may be copied, reproduced, distributed, or used without prior written permission.
14. Website Use
You agree not to:
- Use the website for unlawful purposes.
- Attempt to gain unauthorised access to our systems.
- Upload malicious software or harmful code.
- Interfere with the operation of the website.
- Misrepresent your identity or account information.
We reserve the right to suspend or terminate access where misuse is identified.
15. Limitation of Liability
To the fullest extent permitted by South African law, Miya Mali shall not be liable for:
- Indirect or consequential losses.
- Loss of income or profits.
- Delays caused by third-party couriers.
- Allergic reactions where ingredients have been clearly disclosed.
- Misuse of products.
- Events beyond our reasonable control.
Nothing in these Terms excludes any rights afforded to consumers under the Consumer Protection Act, 2008.
16. Privacy
Your personal information is collected and processed in accordance with our Privacy Policy and the Protection of Personal Information Act (POPIA).
We are committed to protecting your privacy and handling your information responsibly.
17. Governing Law
These Terms and Conditions shall be governed by and interpreted in accordance with the laws of the Republic of South Africa.
Any disputes arising from the use of this website shall be subject to the jurisdiction of the South African courts.
18. Changes to These Terms
Miya Mali reserves the right to amend these Terms and Conditions at any time.
Updated versions will be published on this website, and continued use of the website constitutes acceptance of any revised Terms.
19. Contact Us
If you have any questions regarding these Terms and Conditions, please contact us using the contact details provided on our website.
Last Updated: July 2026